In response to the spread of COVID-19, we would like to reassure our customers that we are doing everything possible to continue to provide a full service offering to you. Our staff are now all working remotely from home and can continue to assist you with your query.
Please read the following information on the steps that will be taken if information is shared with us that there is a suspected case within the building.
Firstly and foremost we advise all residents to follow the official advice from Public Health England:
If a member of your household is in self-isolation as a result of the government guidance, then please notify us at firstname.lastname@example.org as soon as possible.
If you are in self isolation, it is important that contractors or other non-family members are not invited into your home for the entire duration of your period of self-isolation.
If there is a confirmed Covid-19 case in your building, we will take guidance from Public Health England as to required actions. This may include a deep clean of the communal areas of the building. As unbudgeted expenditure reserve funds may need to be spent to achieve this.
As things stand, there is no requirement for any residents to vacate a building in the event of a resident of another flat contracting the virus, but again we will be guided by Public Health England at all times.
In respect of the routine maintenance at your site i.e. cleaning, gardening and window cleaning, where contractors are available and it is safe to do so, we are continuing these services. The situation is under constant monitoring.
Where there are lifts, water pumping, vehicle gates or other essential items on your development, we have been in contact with our suppliers who should be in a position to react accordingly should a break down occur.
In the first instance, should you become aware of a problem, please contact us at email@example.com.
We shall be in touch should further developments occur that impact on services.
Please follow the Government Guidelines and stay safe and well.
Last updated 5th April 2020.